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              Telephone 01793 781800
              Technical Support Analyst Vacancy

              Technical Support Analyst Vacancy

              We have an opening for an enthusiastic and customer focused Technical Support Analyst to join our support team.

              £18-25k per annum + car and benefits

              The successful candidate will have at least 3 year’s commercial IT support experience, with excellent knowledge of Microsoft operating systems and applications, server and desktop hardware, cloud technologies (online backup/DR/email) and a good understanding of networking. Microsoft qualifications are highly desirable and would be an advantage. This is an excellent position for the right candidate wishing to pursue an IT career with a growing company. The role is 40% field based and 60% in-house.

              Job Description:

              Responsibilities:

              • In-depth, end to end support through a ticketing system, dealing with both hardware and software from typical office applications through to more specialised software
              • Setup, deployment, update and maintenance of client Windows based systems.
              • Create and maintain IT related documentation for all systems
              • Managing and maintaining virtualized environments (mainly Hyper-V)
              • Monitoring, support, and maintenance of core servers and services
              • Backups and disaster recovery systems
              • Network infrastructure (both on site and inter site – e.g. VPN, Firewall and Routers)

              Requirements:

              • A minimum of 3?years’ experience in technical support role
              • Previous experience in both end-user and infrastructure IT support activities essential
              • Solid understanding and experience of supporting workstation environments
              • Good understanding of Microsoft server platforms (including Active Directory)
              • Good understanding of Microsoft Exchange
              • Good understanding of networking (LAN/WANs, DNS, DHCP and TCP/IP)
              • Good understanding of security solutions (McAfee, Symantec)
              • Experience of managing and supporting cloud based solutions (backup/DR/email)
              • Experience of supporting mobile devices and relevant OS’ (Windows, Apple, Android)
              • Ability to get the job done with a proactive approach Ability and willingness to learn

              Personal Skills Required:

              • Customer focused individual
              • Smart appearance
              • Able to communicate technical information clearly and effectively
              • Strong communication skills
              • A team player
              • Company minded
              • Flexible approach to working hours due to demanding business environment

              In return, IMEX Technical Services will offer you;

              • The chance to integrate yourself into a successful and forward thinking company
              • Salary £18-25k per annum
              • Company heath scheme
              • Child care voucher scheme
              • The opportunity to further your career prospects
              • Excellent working conditions and facilities
              • Comprehensive training and development opportunities
              • A friendly and comfortable environment
              • Constant motivation and support

              Send your CV stating the position applying for and current salary to:

              Support Director
              IMEX Technical Services Ltd
              Delta 500
              Welton Rd
              Swindon
              Wiltshire
              SN5 7XE

              Tel:?01793 781800

              E-mail:

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